Patient experience reporting has proven to reduce risk and improve health outcomes. Royston Day Surgery undertakes to provide the opportunity for all those in our care to tell us about their experiences. Using an online Patient Reported Experience Measure tool, everyone who receives care at our hospital is sent an electronic survey.
Through this feedback, Royston Hospital and Evolution Healthcare are able to monitor and review the service and staff performance against key areas including;
- Kindness and Compassion – how well were our patients treated?
- Privacy, Dignity and Support – was the dignity and privacy of our patients upheld?
- Communication and Information – were our patients listened to and treatment options provided?
- Pain and Nausea – did we help to manage and alleviate pain and nausea?
- Discharge – did we prepare our patients for leaving the hospital?
- Our Staff – were staff professional and courteous?
